You will be welcomed by volunteers to discuss your needs and support you to select your food and toiletries.
“The volunteers at the foodbank were so lovely, they listened to me and made me feel human again. It was the first place I didn’t feel judged.”
We know that crisis can strike anyone and we also understand how difficult it can be to think about walking through a foodbank door. That’s why our foodbank volunteers aim to welcome everyone who comes to the foodbank with compassion, kindness and a listening ear.
Meeting your needs
Your referral agency will have issued an online referral – a foodbank voucher. This will be exchanged for three days of emergency food. We want to make sure that you receive the right food to meet your needs, so please do let our volunteers know if you have any special dietary requirements or allergies, for example, gluten free, halal or vegetarian.
Selecting your food
The volunteer will support you to select your own food, toiletries and household and baby products. Example items can be found here food parcel but it does depend on what has been kindly donated. The food quantity will be based on the size of your family. It can be a substantial amount so you are advised to bring something to carry it in eg shopping bag on wheels, wheely suitcase, buggy etc
Practical guidance and support
Foodbank volunteers take the time to listen and support you. They are specially trained to know about local services and offer practical guidance so that you have access to the right support, helping you to break out of crisis. They can offer onward referrals to other sources of help if desired.