Get Help
How to get help
If you need help from our foodbank there are a few simple steps to follow.
Click on the links below to see this information in your language.
The most important step is to get a foodbank voucher.
In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your difficulties. Agencies we work with include: AdviceNI, MLAs, housing support officers, health visitors, social services and local charities.
Step 1 – Contact an Agency
They will discuss your situation and supply you with a foodbank voucher where appropriate.
Here are the contact details for some of our Agencies
AdviceNI
0800 915 4604 (free)
Advice Space
0300 1233 233 Also see website https://www.advicespace.me/
South Belfast Alliance Party Office – Paula Bradshaw MLA
028 90 328162
South Belfast DUP Office – Edwin Poots
028 90 135316
South Belfast SDLP Office – Claire Hanna
028 90 996066
Ormeau Road Sinn Fein Office – Deidre Hargey
028 902 431 94 or email sandebelfastsinnfein@gmail.com
The Society of St Vincent de Paul
028 90 351561 Email info@svpni.co.uk or website http://www.svp.ie/gethelp
If you are an Asylum Seeker or Refugee your most appropriate agency might be – ACSONI (African and Caribbean Support Organisation Northern Ireland )
Contact via text on WhatsApp 073 1130 0397
Or phone 073 1130 0397 or 028 9043 4090
If you are Roma your most appropriate agency might be – Forward South Roma helpline 078 4231 0477
If you have any problems getting a voucher please call us on 077 4333 2489 or email info@southbelfast.foodbank.org.uk or click here
Step 2 – Wait for a phonecall from us to arrange your appointment
Once your referral has been made a member of our team will contact you to arrange your appointment at one of our centres. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll assist you to select your own food and toiletries We’ll also help to support you in any other ways that we can. We will offer onward referrals to other sources of appropriate help if desired and if eligible.
Our aim is to provide non-judgemental support at the point of crisis.
If you have any further questions our FAQ’s page may help, or feel free to give us a call.
Step 3 – Please show up at the time of your appointment
Please turn up to your appointment. If you cannot attend your appointment – please call the main foodbank office number on 07743332489. We will then reschedule your appointment to a time that works for you.
Whenever you miss an appointment without telling us, it means someone who is waiting doesn’t get a chance to take your cancelled slot, and your voucher may be cancelled.