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FAQs
Here are answers to frequently asked questions:
How does my organisation make a referral to the foodbank?
Our foodbank works with a range of local agencies who meet people at risk of going hungry. AdviceNI, MLAs, health visitors, social services, local charities are just some of those who can make refer people to our foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered Referral Agency .
Where is my nearest foodbank centre?
Please go to the locations page to find the address and opening times of each of our foodbank centres. Please note you must have a referral – a foodbank voucher to receive help from the foodbank. If you don’t have a referral/voucher please contact us to find out how to get a voucher.
What’s in a typical food parcel?
A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, sugar, tinned dessert and biscuits. We also usually offer a selection of toiletries, household products and fresh fruit.
Can the parcel be adapted to special dietary requirements?
We try to provide specific items for a range of dietary needs including people with diabetes, gluten intolerance, vegetarians and halal.
Will the food parcel cater for my whole family?
Our foodbank will adapt the quantity food items according to the number of adults and children indicated on your voucher. They will also endeavour to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods, but not baby milk.
I have a baby, can you help with supplies of nappies and baby food?
Our foodbank usually carries a small stock of nappies and baby foods, which you can select. We will also signpost you to local provision of further support where possible.
What if I can’t get to the foodbank centre?
Our foodbank may be able to deliver your food parcel to your home, especially if you have mobility needs or are unwell. Please discuss this with the agency that refers you and get in touch with the foodbank directly to discuss this.